Privacy Policy

Last updated: [12/11/2025]

Welcome to Spirit Earth (“we”, “us”, “our”). We are committed to protecting and respecting your privacy when you use our website https://spiritearth.ca/ (the “Website”) and related services (together the “Services”). This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you visit or make a purchase through our Website.

By accessing or using our Website you accept this Privacy Policy and you consent to the collection, use and disclosure of your personal information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not use our Website or Services.

1. What information we collect

We may collect and process the following kinds of personal information:

1. a) Information you provide directly:

• Your name, billing address, shipping address, email address, phone number, payment details (e.g., credit card or other payment method) when you place an order.
• Account credentials if you create an account (username, password).
• Communications with us, including customer service enquiries, reviews, survey responses, or other feedback.
• Marketing preferences (for example opting-in to our newsletter).
• Other information you choose to provide (for example via forms, chat, or any other input).

1. b) Information from your use of our Website and Services:

• Your IP address, device type, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our Website.
• Usage data such as pages you visit on our Website, how long you spend on a page, what you click on, search queries you type, error logs.
• If you purchase, shipping and transaction data (e.g., date of purchase, items purchased, value of purchase).
• Cookies and similar tracking technologies (see Section 5).

1. c) Information from third parties:

• Payment service providers, fraud prevention services, shipping/logistics partners, analytics providers may supply additional information or verify certain information.
• If you login via social media (if applicable) some profile information may be accessed (subject to your consent).

2. How we use your information

We use the information we collect for the following purposes:

• To provide you with the Website, Services, and to process your orders (including payments, shipping, returns).
• To manage your account, authenticate you, maintain records.
• To respond to your enquiries, provide customer service, handle complaints.
• To improve our Website and Services: analysing usage, measuring effectiveness of our content, features and marketing.
• To send you promotional materials (e.g., newsletters, special offers) only if you have opted‐in to receive them. You may opt out at any time (see Section 7).
• To detect and prevent fraud, abuse or other illegal or unauthorised activities.
• To comply with our legal obligations (for example tax, audit, regulatory compliance).

3. Disclosure of your information

We may share your personal information with third parties in the following circumstances:

• With our service providers who carry out services on our behalf (such as payment processors, shipping/logistics companies, email delivery services, web hosting, analytics providers). These parties are authorised to use your information only as necessary to provide these services to us.
• With regulatory, law enforcement or other governmental agencies when required by law, regulation or legal process.
• With other businesses in connection with a merger, sale, financing, acquisition or reorganisation, provided that the recipient follows this Privacy Policy regarding your personal data.
• With your consent or at your direction.

We will not sell your personal information to third parties for their marketing purposes without your explicit consent.

4. Retention of your information

We will retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting or reporting requirements. When we no longer need your personal information for those purposes, we will securely delete or anonymise it.

5. Cookies and tracking technologies

Our Website uses cookies and similar technologies to collect information about your browsing behaviour and device. Cookies help us recognise you when you return, improve site performance, personalise content and analyse how the site is used.

You can control or disable cookies through your browser settings. Note, however, that disabling certain cookies may reduce the functionality of the Website.

6. Your rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• The right to access the information we hold about you.
• The right to rectify or correct inaccurate or incomplete information.
• The right to request erasure of your personal information (“right to be forgotten”) where legally permissible.
• The right to restrict or object to our processing of your information.
• The right to data portability (receive your personal data in a structured, commonly used format).
• The right to withdraw your consent at any time without affecting the lawfulness of processing before your withdrawal.
• If you are in the EU or EEA, you may lodge a complaint with your local supervisory authority.

To exercise any of these rights, please contact us using the details in Section 9.

7. Marketing communications

If you have opted-in to receive our promotional communications, we may send you email or SMS messages about our products, offers and other marketing. You can unsubscribe or opt-out at any time by clicking the “unsubscribe” link in the message or by contacting us (see Section 9). Even if you unsubscribe, we may still send you non-marketing notifications (e.g., order confirmations, shipping updates).

8. Third-party links and integrations

Our Website may contain links to other websites, apps or services that are not owned or controlled by us. We are not responsible for the privacy practices of those third parties. We encourage you to read their privacy policies.
We may also integrate third-party services (such as payment gateways, analytics tools) which may process your information in accordance with their own policies.

9. Security of your information

We take appropriate technical and organisational measures to protect your personal information against unauthorised or unlawful processing and against accidental loss, destruction or damage. While we strive to protect your personal information, no website or internet transmission is completely secure and we cannot guarantee absolute security.

10. International transfers

Because our services and partners may operate globally, your personal information may be transferred to and stored in countries outside your own. These countries may have different data protection laws. By using our Services and providing your data, you consent to such transfers. We will ensure appropriate safeguards are in place to protect your information consistent with this policy.

11. Children’s privacy

Our Website and Services are not directed at children under the age of 18, and we do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information without consent, please contact us and we will take steps to delete the data.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top and post the new version on the Website. We encourage you to review this policy periodically. Your continued use of the Website after changes constitutes your acceptance of the revised policy.

13. Contact us

If you have any questions, requests or concerns about this Privacy Policy or our handling of your personal information, please contact us:
Spirit Earth
Email: [info@spiritearth.ca]

Acknowledgement
By using our Website and Services, you acknowledge that you have read and understood this Privacy Policy, and you consent to our collection, use and disclosure of your personal information in accordance with it.